Frequently Asked Questions

Registration & Badge FAQs

• Can I register for a badge on-site? +

  All attendees must register online in advance. Competitor registration will close on Sunday, November 16, 2025 at 11:59 p.m. BRT. Spectator passes will remain available online until 3:00 p.m. on Sunday, November 23 or until sold out. Learn more about registration here.

• Do I have to wear my badge? +

  Yes, all attendees must visibly wear their badge throughout the duration of the event. Anyone in the venue without a badge may be asked to leave.

• Are media passes available for this event? +

  Media application is not open for this event.

• Where and when can I pick up my badge? +

  Badges for this event will be picked up on-site at Expo Center Norte.
  
  

  • Thursday, November 20 - 2:00 p.m. - 8:00 p.m.
  • Friday, November 21 - 7:15 a.m. - 6:00 p.m.
  • Saturday, November 22 - 7:15 a.m. - 6:00 p.m.
  • Sunday, November 23 - 7:15 a.m. - 5:00 p.m.

  All times in BRT

• Will I receive anything for my purchase through the mail or in advance of the event? +

  You will not receive any physical items before the event takes place. You will, however, receive email confirmation that your registration for this event was successful. This email will help you check in on-site for the event and receive the badge you have registered for.

• I can no longer attend. What is the refund policy? +

  Spectator passes are non-refundable and non-transferable. Visit RK9 for additional information on competitor refund options.

• What is the code of conduct for this event? +

  The Pokémon Company International is committed to fostering an environment that is inclusive to all participants. We expect all event attendees to review and abide by the Play! Pokémon Inclusion Policy. Please review the Play! Pokémon Standards of Conduct for all Championship Series and other key event policies here.

Accessibility & Accommodations FAQs

• Are wheelchairs and disability accessibility available? +

  Expo Center Norte provides a variety of accesibility services. Please reach out to CRANE’s Customer Support team for specific needs you might have while attending the event.

• How can I request tournament accommodation like static seating? +

  Should you require assigned seating or other accommodation to attend the event, please contact CRANE’s Customer Support team for assistance. We recommend contacting us as soon as possible to help us facilitate your experience.

Competitor FAQs

• Do I need to register online for my event? +

  Yes. All competitors are required to register for their respective International Championship in advance of the event. Competitors must register on RK9.

• Will I receive my Travel Award or Travel Stipend for this event? +

  Competitors who qualify for a Travel Award will receive a flat amount prior to the event. Competitors are fully responsible for booking their own hotel and travel, and they must also complete a Travel Award Waiver to receive their award. Competitors earning a Travel Award will be emailed in advance of the event with further instructions on how to claim their Travel Award.
  
  Competitors who earn a Travel Stipend will have their stipend paid after the event. Competitors must attend and complete at least one round of play in the main event to qualify for a Travel Stipend. Competitors receiving Travel Stipends will be emailed in advance of this event informing them of their stipend but do not need to complete any additional paperwork to claim this prize.

• Will meal breaks be taken at this event? +

  One meal break will take place for all Junior and Senior TCG and VGC events. Exact timing of that break will be announced on-site at the event. All Masters division TCG and VGC events, Pokémon GO events, and Pokémon UNITE events will not have a scheduled meal break.

Onsite FAQs

• Is there a lost and found? +

  Yes! Lost and found is housed on-site at the event's Check-in desk, located in the lobby of the hall. After the event concludes, unclaimed items will be turned over to CRANE’s Customer Support team.

• Will power charging stations be available? +

  Official device charging stations will not be provided for this event. Competitors are strongly encouraged to bring a charger for their systems and personal devices. It is the competitor's responsibility that any of their personal devices required for tournament play remain operational throughout the tournament.

• Will photography or video be taken at this event? +

  Yes. Photography and video are permitted to be taken in the hall for personal use only. Professional video coverage and photography by TPCi and its partners will be taken as well. By attending LAIC in a ticketed area, you consent to having your photo taken by TPCi staff or its partners.

• Am I allowed to cosplay in the venue? +

  Yes! We love seeing our fans cosplay as their favorite characters from across the Pokémon franchise. Please note that all costumes must be appropriate for all ages and must not include any prohibited items. Please review the Attire and Cosplay Policy for guidance.

• Can I buy, sell, or trade cards on-site? +

  Trading cards with other trainers is always a major draw of the game, and we welcome trainers to do so at our events. Approved vendors will be on-site that you may buy from or sell to. TPCi is not responsible for transactions made with on-site vendors. Buying cards from or selling cards to an unapproved vendor is strictly prohibited at the event and may lead to expulsion from the venue.

• Can I vape or use an e-cigarette inside the venue? +

  No, use of e-cigarettes or vaping products is not permitted inside the venue.

• What can I bring into the venue? +

  To ensure the safety of all attendees, the following items will not be permitted into the event:
  
  

  • - Items that could be considered weapons and would not pass airline security (including all firearms, sharp objects, mock or prop weapons, and sprays)
  • - Electronic smoking devices
  • - Bags larger than 9' x 14' x 22' (23 cm x 36 cm x 56 cm). If an airline would not classify it as a carry-on, it is too big.
  • - Alcoholic beverages or any illegal substance
  • - Apparel, objects, or signs with explicit wording or pictures
  • - Animals (other than service animals)

  All bags are subject to search upon entry to the event, and security retains the right to refuse entry.

Travel FAQs

• Where is the closest airport to the venue? +

  The closest airport is the São Paulo; Guarulhos-Governor André Franco Montoro International Airport (GRU). This airport is located ~25 KM from Expo Center Norte.

• Where can I park at the venue? +

  There are multiple parking lots located in front of the Convention Center. Learn more on the venue website here.

Additional Questions

• What should I do if I have additional questions? +

  The Customer Service team is available to assist with questions not covered in this FAQ. If you have additional questions, please contact Pokémon Customer Support.